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Micro Focus Knowledge Base
Pl visit the link below for searching
through MF knowledge base
http://supportline.microfocus.com/mf_google_search.asp
Self-Service
The "Self-Service" section refers
to information accessible to you without
requiring assistance from MF SupportLine
personnel or us. All of these are items
you can access on your own, and download
and use as needed.
Release
Levels -A reference of the
current release levels for all products,
and when they were first released.
Micro
Focus Forum - The Micro Focus
User Community Forum boards where anyone
using Micro Focus products can post questions
to other users.
Patches
& Fixes / Product Updates
- These can be downloaded and applied to
your installed product. Access will only
be provided to those products which are
set-up in your profile which are on maintenance.
Net
Express Examples & Utilities - Provides
a wealth of reference material, samples
and utilities that can be used along with
the Net Express product.
Third
Thursday Web Cast Archives - Free, downloadable,
one hour webcasts of special interest topics
related to your Micro Focus products. The
webcasts consists of instruction and demonstration
of tasks, followed by Q&A.
Request/Obtain
License - Submit a license key request
to URK@microfocus.com or us and we will
process your request and respond to you
via email.
Request
Latest Version - Submit a request for
a product upgrade.
Assisted Services
The "Assisted Services" sections
are those where you are interacting directly
with Micro Focus staff to resolve an issue.
This includes reporting new incidents or
tracking the status of any incident.
Defect
Status - Once a problem has been reported
to SupportLine, and it has been determined
to be a product defect, it is turned over
to Development to resolve and fix in a future
update. Defect status will allow you to
see the status of the fix being provided
by Development.
Request
an Enhancement - Submit a request for
new features in an existing product.
Report
an Incident - Used to report a technical
product problem to SupportLine. The problem
("incident") will be automatically
directed to your local SupportLine office,
where it will be handled in the same priority
as a phone call to SupportLine.
Incident
Status - Used to view your reported
incident, when the incident number and status
are known.
My
Open Incidents - "Single click
access" to all of your current Open
incidents, which are any incidents which
are not in "Closed" status.
My
Incidents - "Single click access"
to all of your reported incidents, in any
status, including New, Open, Pending and
Close
My
Company Incidents - "Single click
access" to all incidents reported by
anyone in your company.
White Papers
Micro Focus has over 35 white papers covering
the various topics listed below, including
Legacy Application Migration, Mainframe
Application Development and Distributed
Application Development and Deployment.
HP3000 Application
Migration
IBM Application Migration
VME Application Migration
Bull Application Migration
Other Platform Application Migration
Mainframe Application Development
Distributed Application Development and
Deployment
Customer Successes
From financial services to telecommunications,
retail to aerospace, Micro Focus has helped
organizations from the world's business
community maximize their investment in legacy
assets.
Read how our products have helped drive
efficiency and cost savings in our customer
success stories - each categorized by country,
industry, product and solution.
Featured Leverage and Extend Successes
Featured Lift and Shift™ Successes
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